What actions would you take, and why?

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Please respond to questions from both of the following scenarios:
An individual who looks different than you (color, age, ethnicity, disability, or orientation) comes into your favorite dining establishment. Some of the restaurant staff treat him or her poorly, providing lesser service to the individual. You hear snide (off-color) remarks being made by staff and fellow patrons. What action do you take?
Similar scenario, though instead of a restaurant, it is coworkers mistreating a coworker who is visibly different than they are. What actions would you take, and why? Please explain.

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